Julie was now halfway through her coffee, and she suspected everyone else was, too. She looked over at James. He was just staring down into his cup. She looked across at Bugs, and their eyes met. They both realized that somebody had to say something, and she knew it would be best coming from Bugs. Apparently he did too.
He said to James, "It won't get better by itself, you know."
James looked up. "What won't?" he asked.
"You know…" said Bugs, "how Warren treats you. You have to say something to somebody."
"I know, I know." James sat up straight. "I have to get back." He stood. "See ya," he said, and left.
"I give up," said Julie. "I've tried everything. Four times."
Bugs understood. "Yeah," he said. "He'll do something when he does something. I'm just not sure I'd deal with it any differently."
Have you ever wanted to tell someone about a simmering problem, and dreaded it? Sometimes we get stuck. Time goes by, and we don't act. We don't seek advice; we reject what advice we get.
The stress of the task
can be so great that
we can't even think about itIt isn't always procrastination. The stress of the task can be so great that we can't even think. Our brains shut down.
That's a tough spot to be in, because when you have to address the really difficult problems, you're almost sure to need your brain. What can you do to get calm enough to engage your brain?
Begin by noticing the warning signs of shutdown. Here are some indicators of brain shutdown as you think about the problem you dread:
- You suddenly feel very warm or cold
- Your palms are suddenly dry or suddenly moist
- Your muscles have tightened or maybe you've gone limp
- Your heart rate is elevated
- You feel either hungry or nauseous or both
- You suddenly want to get up and walk around, or take a nap
- You want to talk to almost anyone who'll listen, about anything but this; or you just want to be left alone
These indicators are scary in themselves, but with practice, they become familiar, and control returns. To practice:
- Choose a safe and comfortable place
- Breathe
- Tell yourself that you can stop at any time
- Imagine having the difficult conversation
Once you've practiced several times, it will begin to get easier. Then make it more realistic by talking (out loud) to a stick figure stand-in, then maybe a Gumby or a teddy bear. Finally ask a buddy to play your partner's role, first mute, and finally as a role-play.
It might take many practice runs, but you'll gradually notice that you feel more comfortable, and that your brain is engaged. When that happens, you can think about how to act. Your brain is back. Top Next Issue
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Related articles
More articles on Emotions at Work:
- The Fundamental Attribution Error
- When we try to understand the behavior of others, we often make a particularly human mistake. We tend
to attribute too much to character and disposition and too little to situation and context. When we
seek a better balance, we can adopt a more accepting view of events around us.
- Ethical Influence: I
- Influencing others can be difficult. Even more difficult is defining a set of approaches to influencing
that almost all of us consider ethical. Here's a framework that makes a good starting point.
- Toxic Conflict in Virtual Teams: Minimizing Authority
- Toxic conflict in virtual teams is especially difficult to address, because we bring to it assumptions
about causes and remedies that we've acquired in our experience in co-located teams. In this Part II
of our exploration we examine how minimizing authority tends to convert ordinary creative conflict into
a toxic form.
- Not Really Part of the Team: I
- Some team members hang back. They show little initiative and have little social contact with other team
members. How does this come about?
- Getting Value from Involuntary Seminars
- Whatever your organizational role, from time to time you might find yourself attending seminars or presentations
involuntarily. The value you derive from these "opportunities" depends as much on you as on
the presenter.
See also Emotions at Work and Emotions at Work for more related articles.
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- And on September 11: Beating the Layoffs: II
- If you work in an organization likely to conduct layoffs soon, keep in mind that exiting voluntarily can carry advantages. Here are some advantages that relate to collegial relationships, future interviews, health, and severance packages. Available here and by RSS on September 11.
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