Most of our interactions at work focus on content, reasonably and calmly. We work together to get things done, most of the time. Even when we hit speed bumps, rumble strips or road humps, we continue to work together — mostly. At other times, we get frazzled, frustrated, angry, manic, incensed, outraged, or even murderous. How can we get control sooner and keep control more often?

A still frame from the animation, "Accretion Spins Pulsar to Millisecond Range". Many natural processes act so as to limit themselves. The figure above is a frame from an animation of a pulsar accreting material from a star near it. The accretion causes the pulsar's rotation to increase, which increases its gravitational radiation, which in turn, decreases the pulsar spin rate. In effect, the gravitational radiation, which results from increasing spin, limits the spin rate. In a nascent conflict, the stance of Bemused Detachment (or any alternative self-discipline) is triggered by actual or perceived offense, and it, in turn, reduces the likelihood of responding with another offense. Image courtesy U.S. National Aeronautics and Space Administration.
A practice of self-discipline of some form does help. Some people focus on their breathing. For me, it's a stance I call bemused detachment. It doesn't work every time, but it often helps.
When we work together, bumps, affronts, and insults sometimes happen. And sometimes, they don't happen but we think they did. Either way, we react faster than we know. We judge others and their intentions, and sometimes we feel the urge to extract revenge, or to teach them lessons they haven't asked for.
When we act on these urges, we can create for ourselves new memories to regret. Goodness knows, we don't need any more of those. I already have plenty to regret.
We react not only to what others have said or done, but also to our own interpretations and to the significance we attach to those interpretations. If we can manage to slow down, we're less likely to act on the urge for revenge or the urge to educate.
Bemused detachment gives me a way to ask questions, silently, of myself, which slows me down. I like humor, so I try to ask whacky, somewhat funny questions. For example, when someone is rude to me, I can ask myself, "I wonder who spread the asphalt on his toast this morning?" Or, "Did I remember to remove the bull's-eye from my chest before I walked in here?" Or, "If this guy is trying to get me to lose it, I wonder if that really is the best he can do."
Bemused detachment is a stance of connected curiosity with a dash of fun. Here are two tips for learning to maintain this stance.We react not only to what
others have said or done,
but also to our own
interpretations and to the
significance we attach to
those interpretations
- Practice interpretation
- After some regrettably reactive incidents, practice coming up with interpretations of whatever you reacted to. Find as many interpretations as you can that have nothing to do with you.
- Observe others' reaction choices
- Observe others reacting, and find interpretations of what they reacted to that were not about them. Since these incidents probably aren't about you, you might be able to discover not-about-them interpretations more easily.
After you practice for a while, you'll notice times when you succeed in adopting a stance of bemused detachment. This is progress, but don't let it go to your head, because you'll surely slip from time to time. When you do slip, you can ask yourself, "If I'm trying to be an idiot, is that really the best I can do?" Top
Next Issue
Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!
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Related articles
More articles on Effective Communication at Work:
Questioning Questions
- In meetings and other workplace discussions, questioning is a common form of conversational contribution.
Questions can be expensive, disruptive, and counterproductive. For most exchanges, there is a better way.
On Organizational Coups d'Etat
- If your boss is truly incompetent, or maybe even evil, organizing a coup d'etat might have
crossed your mind. In most cases, it's wise to let it cross on through, all the way. Think of alternative
ways out.
When Fear Takes Hold
- Leading an organization through a rough patch, we sometimes devise solutions that are elegant, but counterintuitive
or difficult to explain. Even when they would almost certainly work, a simpler fix might be more effective.
I Don't Understand: I
- When someone makes a statement or offers an explanation that's unclear or ambiguous, there are risks
associated with asking for clarification. The risks can seem so terrifying that we decide not to ask.
What keeps us from seeking clarification?
Obscuring Ignorance
- Some people are uncomfortable revealing that they have limited understanding of topics related to the
issues at hand. They can't allow themselves to ask, "Pardon me, what does X mean?" Here are
a few of the techniques they use to obscure their ignorance.
See also Effective Communication at Work and Effective Communication at Work for more related articles.
Forthcoming issues of Point Lookout
Coming February 26: Devious Political Tactics: Bad Decisions
- When workplace politics influences the exchanges that lead to important organizational decisions, we sometimes make decisions for reasons other than the best interests of the organization. Recognizing these tactics can limit the risk of bad decisions. Available here and by RSS on February 26.
And on March 5: On Begging the Question
- Some of our most expensive wrong decisions have come about because we've tricked ourselves as we debated our options. The tricks sometimes arise from rhetorical fallacies that tangle our thinking. One of the trickiest is called Begging the Question. Available here and by RSS on March 5.
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