September Eleventh

A message from a reader:

Dear Rick & USA,

Our thoughts are totally with the American People at present, especially those who have been personally touched by these tragic events.

I was with a disabled client at the time that the news was unfolding and even though her needs are complex, we could not concentrate on the job in hand. As she rightly said "It'll be the same as when Kennedy died, we will all remember what we were doing on this day, forever."

These events have changed the World forever and we now start a new era.

Please remember that we are with you because this was not only aimed at USA but at all of Western Society in general.

Yours,

Karen Davies. UK


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Related articles

More articles on Emotions at Work:

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Do you tend to commit to too many tasks? Are you one who spends too much energy meeting the needs of others — so much that your own needs go unmet? Here's how a hula-hoop can help.

The Fallacy of the False Cause

Although we sometimes make decisions with incomplete information, we do the best we can, given what we know. Sometimes, we make wrong decisions not because we have incomplete information, but because we make mistakes in how we reason about the information we do have.

Are You Taking on the Full Load?

Taking on the full load is what we do when we feel fully responsible for either the success or the failure of some organizational activity. Instead of asking for help, we take extreme measures to execute responsibilities that might not even be ours.

Conflict Haiku

When tempers flare, or tension fills the air, many of us contribute to the stew, often without realizing that we do. Here are some haiku that describe some of the many stances we choose that can lead groups into tangles, or let those tangles persist once they form.

Handling Heat: I

Heated exchanges in meetings are expensive to both the organizational mission and to the careers of the meeting's participants. Preventing them — or dealing with them when they happen — is everyone's job. But what can you do when they persist?

See also Emotions at Work and Emotions at Work for more related articles.

Forthcoming issues of Point Lookout

Coming March 19: On Lying by Omission

Of the many devious strategies of workplace politics, deception is among the most commonly used. And perhaps the most commonly used tactic of deception is lying. Since getting caught in a lie can be costly, people try to lie without lying. Available here and by RSS on March 19.

And on March 26: Seven Ways to Support Word-of-Mouth About Your Content

Whether you're making a presentation or writing an article or a book, making your material more memorable is a desirable objective. After the talk, or after the reader sets down your work, what you have to offer will be accessible only if the auditor or reader remembers something about it. Available here and by RSS on March 26.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrentSgXnAlNVWlhxNIJner@ChacAtZoEYrrmofzZnjPoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

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• Get 2009-10 in The Questions Not Asked (PDF, )
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