
Amundsen's team working on personal kit during the winter before the trip South to the Pole. View a larger image. In order, from left to right, are Olav Bjaaland, Sverre Hassel, Oscar Wisting, Helmer Hanssen, Amundsen, Hjalmar Johansen, Kristian Prestrud, and Jø,rgen Stubberud. The circled gentleman is Hjalmar Johansen. Amundsen's first assault on the Pole in early spring was premature. Cold weather set in, and the party was forced to retreat. The retreat was disorderly, and nearly a disaster. Upon the return to base, Johansen publicly and heatedly attacked Amundsen, criticizing his leadership and decision making.
Amundsen, as leader of the expedition, was thus in two of the roles we identify here: he was the Target of abuse, and he was in the position analogous to what we are here calling Lead. Since Amundsen had no superior, Johansen had no alternative but to confront Amundsen directly, but he erred in making the confrontation both public and emotional. Amundsen subsequently "fired" Johansen from the expedition, in the sense that he assigned Johansen no further exploratory role. But Amundsen also modified his own approach to decision making, at least with respect to choosing the start date for the assault on the Pole. In that sense, he acted as his own supervisor, putting himself on what we today would call a "performance improvement plan." Photo owned by the Norwegian National Library. It can be obtained from of the "Nansen-Amundsen-Year 2011" Web site, hosted by the Norwegian Polar Institute, developed by Paul-Inge Flakstad and edited by Janne Schreuder. This particular copy of the photo is from Amundsen's book about the expedition. [Amundsen 2000]
In some meetings, we interrupt each other, we insult each other, we condescend to each other, and we can be bitingly sarcastic. Formally, it's the responsibility of the meeting lead or facilitator to deal with these behaviors. When they fail in these responsibilities, the abusive behavior likely continues or escalates.
In these situations, there are at least four roles. The Aggressor initiates the abusive behavior. The Target is the object of the Aggressor. The Lead has formal responsibility for maintaining decorum. Bystanders are present, but in any given incident, they aren't Targets. Often, multiple people occupy these roles, and sometimes an individual might play more than one role. But for simplicity let's assume that each person plays only one role. And I'll assume, dear reader, that you've been either a Target or a Bystander.
To end the abuse, Targets and uncomfortable Bystanders turn first to the Lead. Often, they learn that the issue is already being addressed. But what are their options if the Lead doesn't feel responsible for dealing with these issues? Or what if the Lead is unable to deal with the problem, because of incompetence or fear or whatever — what then?
If abuse is part of the culture, dealing with each Aggressor individually is of little use, because there are so many other Aggressors. On the other hand, if the Aggressor's behavior is unusual in the organizational culture, progress is possible. I'll address the cultural problem in a future issue. For now, let's examine the case in which abuse isn't part of the cultural pattern.
Let's suppose further that the Aggressors don't see their behavior as abusive, or if they do, they either don't care, or they haven't responded to private intervention. Now what?
The guiding principle is Do No Harm. In this Part I, let's first address what you cannot do.
In this scenario, the Aggressor's behavior is problematic, and the Lead is failing to address the problem of the Aggressor's behavior. Both failures are performance issues.
Only The guiding principle
is Do No Harmsupervisors can address performance issues effectively. Unless you're the Lead's supervisor or the Aggressor's supervisor, it isn't your responsibility to correct their performance issues. You can talk to the supervisor of the Lead, to the supervisor of the Aggressor, to your own supervisor, or to a Human Resources representative, but that's about it. It's up to them to address the performance issues.
This picture might seem bleak. I'm offering no magic solutions to these performance issues. But it's important to recognize that dealing with performance issues is the responsibility of supervisors, not colleagues. If you try to insert yourself into the supervisor-subordinate relationship, you will most likely complicate the problem.
Next time, we'll examine tactics you can use for the meeting itself. Next issue in this series
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Footnotes
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Related articles
More articles on Conflict Management:
What Insubordinate Nonsubordinates Want: I
- When you're responsible for an organizational function, and someone not reporting to you won't recognize
your authority, or doesn't comply with policies you rightfully established, you have a hard time carrying
out your responsibilities. Why does this happen?
When Somebody Throws a Nutty
- To "throw a nutty" — at work, that is — can include anything from extreme verbal
over-reaction to violent physical abuse of others. When someone exhibits behavior at the milder end
of this spectrum, what responses are appropriate?
Grace Under Fire: IV
- People can be astonishingly inventive when trying to harm others. Some strategies involve driving to
distraction the target of their malevolence by humiliating the target and lying about the target's character,
deeds, or abilities. Targets who recognize these methods are more likely to be able to maintain composure.
Risk Acceptance: One Path
- When a project team decides to accept a risk, and when their project eventually experiences that risk,
a natural question arises: What were they thinking? Cognitive biases, other psychological phenomena,
and organizational dysfunction all can play roles.
Toxic Disrupters: Responses
- Some people tend to disrupt meetings. Their motives vary, but their techniques are predictable. If we've
identified someone as using these techniques we have available a set of effective actions that can guide
him or her toward a more productive role.
See also Conflict Management and Conflict Management for more related articles.
Forthcoming issues of Point Lookout
Coming March 19: On Lying by Omission
- Of the many devious strategies of workplace politics, deception is among the most commonly used. And perhaps the most commonly used tactic of deception is lying. Since getting caught in a lie can be costly, people try to lie without lying. Available here and by RSS on March 19.
And on March 26: Seven Ways to Support Word-of-Mouth About Your Content
- Whether you're making a presentation or writing an article or a book, making your material more memorable is a desirable objective. After the talk, or after the reader sets down your work, what you have to offer will be accessible only if the auditor or reader remembers something about it. Available here and by RSS on March 26.
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