
President George W. Bush of the United States and Crown Prince Abdullah of Saudi Arabia meeting at Bush's ranch in Crawford, Texas, April 25, 2005. This incident caused quite a stir in the United States, where it is unusual for men to hold hands. In Saudi Arabia, on the other hand, men hold hands as a sign of respect and affection. The stir in the U.S. can be viewed as an example of insisting on "doing it my way." See "Why Arab men hold hands," by Hassan M. Fattah, in The New York Times, May 1, 2005. White House photo by David Bohrer, courtesy Wikipedia.
Daily, we engage in dozens or hundreds of social transactions. We greet others; we say farewell; we yield (or not) in hallways, on the street, or entering elevators; we shake hands, wave, or hug; we hold doors open for others; we let doors close; we place lunch or latte orders; we leave voicemail; we send email thanks; and on and on.
We can choose from dozens of different approaches to these engagements. There are degrees of intensity, cheerfulness, and enthusiasm. Usually we make these choices without thinking much about them.
Some social transactions are reciprocal: one party initiates, and the other responds. Each chooses a style, more or less voluntarily. Waving hello from afar is an example of a reciprocal transaction. Other social transactions are mutual: the two parties usually engage in the transaction in similar styles, because of the nature of the transaction. Shaking hands and hugging are examples of mutual social transactions.
In mutual social transactions disagreements as to style are awkward at best. They can even result in insult. One stance that leads to disagreement is insisting on doing it one's own way, despite the preferences of the partner. Another stance, perhaps even more problematic, is being completely unaware that one's own way is just one way, and that it might differ from the partner's. The former entails at least an acknowledgment that others have a point of view, while the latter might be considered a form of cultural ignorance.
Here's an example of a disagreement. Interviewers of candidates for employment report that occasionally, at the end of an interview, when the interviewer extends a hand for a parting handshake, the candidate will approach for a hug, effectively brushing aside the extended hand, saying, "I'm a hugger." In effect, the candidate says, "We're doing it my way."
Sometimes, a power differential between the parties settles the question. The less powerful yield to the more powerful, because resistance can be socially — or financially — In mutual social transactions
disagreements as to style
are awkward at best. They
can even result in insult.expensive. Whether we have the greater power or not, we tend to accept this resolution, but when viewed from outside the power system, it's clear that using power to settle differences in approaches to social transactions is no more fair or right than is using any other form of coercion.
Our personal preferences probably arise from the cultures and microcultures of our early years. Yet, as adults, we mix with others from many different cultures, and then we must make choices about how we engage in mutual social transactions. We can demand that our own preferences prevail, we can yield to others, or we can seek a mutually acceptable arrangement. Reflect on how you've dealt with this issue so far today or so far this week. How do you feel about that? What can you change? Top
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Related articles
More articles on Workplace Politics:
What Insubordinate Nonsubordinates Want: I
- When you're responsible for an organizational function, and someone not reporting to you won't recognize
your authority, or doesn't comply with policies you rightfully established, you have a hard time carrying
out your responsibilities. Why does this happen?
Kinds of Organizational Authority: the Formal
- A clear understanding of Power, Authority, and Influence depends on familiarity with the kinds of authority
found in organizations. Here's Part I of a little catalog of authority classes.
Not Really Part of the Team: II
- When some team members hang back, declining to show initiative, we tend to overlook the possibility
that their behavior is a response to something happening within or around the team. Too often we hold
responsible the person who's hanging back. What other explanations are possible?
Power Affect
- Expressing one's organizational power to others is essential to maintaining it. Expressing power one
does not yet have is just as useful in attaining it.
Narcissistic Behavior at Work: VIII
- Narcissistic behavior at work can have roots in attitudes and beliefs. Understanding which attitudes
or beliefs underlie narcissistic behavior can sometimes have predictive value. Among such attitudes
or beliefs are those related to envy.
See also Workplace Politics and Workplace Politics for more related articles.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.
- Wikipedia has a nice article with a list of additional resources
- Some public libraries offer collections. Here's an example from Saskatoon.
- Check my own links collection
- LinkedIn's Office Politics discussion group