Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 9, Issue 46;   November 18, 2009: Fill in the Blanks

Fill in the Blanks

by

When we conceal information about ourselves and our areas of responsibility, we make room for others to speculate. Speculation is rarely helpful. It's wise to fill in the blanks.
Winslow Homer's painting, Blackboard

Winslow Homer, Blackboard, 1877, watercolor on wove paper. Blackboards made of slate were used in the United States from 1801 through the late middle twentieth century. They can still be found in use, though they have been largely replaced, first by green boards and then by whiteboards and electronics. Though replaced, they remain a fixture of American speech: "like fingernails on a blackboard," "wipe the slate clean," "a slate of candidates," and as in this article "blank slate." The blackboard has returned lately, not in educational institutions, but in commercial settings, though it is (usually) made of something other than slate. You can find blackboards in eating and drinking establishments, and in markets, where they are used to advertise special offerings. See this video from CBS News about an artist employed by Whole Foods Market to create blackboard signs. The Winslow Homer painting is at the U.S. National Gallery of Art, a gift (partial and promised) of Jo Ann and Julian Ganz, Jr., in Honor of the 50th Anniversary of the U.S. National Gallery of Art.

Make a list of the 30 people you work with most closely. Over the next few days, imagine answering questions like these about each person:

  • What are their career goals?
  • What parts of their jobs do they like most? Least?
  • How are they doing on their most important tasks?
  • Are they in trouble in anything they're doing?
  • Are they concealing any of those troubles?
  • How do they plan to resolve the problems, if there are any problems?

We don't usually speak candidly about these things. We might have a few close confidants, but for most of us, they number much less than 30. Most of us talk honestly about these things only outside of work. At work, we're mostly blank slates to each other.

Well, not totally blank. When we lack information about other people's motives, concerns, worries, or yearnings, we tend to speculate. We just make it up. Often, we believe we know what's going on for the people around us. And many of us just make it up without realizing we're making it up.

Many of us are working with semi-fictional or mostly-fictional representations of each other. It's risky, because the judgments and assumptions people make about each other are usually wrong. That collaborations work as well as they do is almost miraculous.

What can you do about this? When you can, help others avoid speculating by filling in the blanks about yourself.

You can't deny the obvious
When you're in serious trouble, so serious that it's obvious to many, denying its seriousness just isn't credible. "Everything is under control" isn't believable when the roof is falling in. Acknowledge the problems. Acknowledge that some aren't yet being addressed effectively. Say something about how you plan to change that. Detail isn't required. Demonstrating a grasp on reality is required.
Be (judiciously) open about your plans
If you have plans with regard to your area of responsibility, be sure your boss knows about them. Keeping your plans to yourself leaves opportunities for anxiety and worry. One exception: if your boss is a micromanager, openness about your plans invites yet more micromanagement. Be judicious.
You can't conceal personal problems completely
Most of us When you're in serious trouble,
so serious that it's obvious to
many, denying its seriousness
just isn't credible
can't consistently hide personal problems from everyone. The word gets out. Maybe people can't tell exactly what's troubling you, but they can tell that something is. Waiting to be asked, or denying that anything is wrong when you are asked, only adds to others' concerns. By contrast, preempting the inquiries by disclosing just a little information usually dampens curiosity. To those rude enough to demand details, you can respond, "I'd rather not say more." Since they probably wouldn't be satisfied with any level of detail, you'd eventually reach that point anyway. The sooner the better.

Filling in the blanks for others works best when you first fill in the blanks for yourself. Acknowledging my concerns begins with me. Go to top Top  Next issue: Action Item Avoidance  Next Issue

Go For It: Sometimes It's Easier If You RunLove the work but not the job? Bad boss, long commute, troubling ethical questions, hateful colleague? This ebook looks at what we can do to get more out of life at work. It helps you get moving again! Read Go For It! Sometimes It's Easier If You Run, filled with tips and techniques for putting zing into your work life. Order Now!

Your comments are welcome

Would you like to see your comments posted here? rbrenyrWpTxHuyCrjZbUpner@ChacnoFNuSyWlVzCaGfooCanyon.comSend me your comments by email, or by Web form.

About Point Lookout

This article in its entirety was written by a 
          human being. No machine intelligence was involved in any way.Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

This article in its entirety was written by a human being. No machine intelligence was involved in any way.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Personal, Team, and Organizational Effectiveness:

A toasterSome Costs of COTS
As a way of managing risk, we sometimes steer our organizations towards commercial off-the-shelf (COTS) components, methodologies, designs, and processes. But to gain a competitive edge, we need creative differentiation.
The Town of Wescott, Wisconsin is recognized as Tree City 2005Workplace Myths: Motivating People
Up and down the org chart, you can find bits of business wisdom about motivating people. We generally believe these theories without question. How many of them are true? How many are myths? What are some of these myths and why do they persist?
A light bulb, the universal symbol of creativityAsking Brilliant Questions
Your team is fortunate if you have even one teammate who regularly asks the questions that immediately halt discussions and save months of wasted effort. But even if you don't have someone like that, everyone can learn how to generate brilliant questions more often. Here's how.
The Messerschmitt Me 262, which was the first jet fighter to fly in combatHow to Foresee the Foreseeable: Preferences
When people collaborate on complex projects, the most desirable work tends to go to those with highest status. When people work alone, they tend to spend more time on the parts of the effort they enjoy. In both cases, preferences rule. Preferences can lead us astray.
Then-Capt. Elwood R. Quesada who became commanding general of the 9th Fighter Command in operation OverlordCommunication Refactoring in Organizations
Inadequate communication between units of large organizations is one factor that maintains the dysfunction of "silo" structures in large organizations, limiting their ability to act coherently. Communication refactoring can help large organizations to see themselves as wholes.

See also Personal, Team, and Organizational Effectiveness and Personal, Team, and Organizational Effectiveness for more related articles.

Forthcoming issues of Point Lookout

A game of Jenga underwayComing September 4: Beating the Layoffs: I
If you work in an organization likely to conduct layoffs soon, keep in mind that exiting voluntarily before the layoffs can carry significant advantages. Here are some that relate to self-esteem, financial anxiety, and future employment. Available here and by RSS on September 4.
A child at a fork in a pathAnd on September 11: Beating the Layoffs: II
If you work in an organization likely to conduct layoffs soon, keep in mind that exiting voluntarily can carry advantages. Here are some advantages that relate to collegial relationships, future interviews, health, and severance packages. Available here and by RSS on September 11.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenyrWpTxHuyCrjZbUpner@ChacnoFNuSyWlVzCaGfooCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

Reprinting this article

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info

Follow Rick

Send email or subscribe to one of my newsletters Follow me at LinkedIn Follow me at X, or share a post Subscribe to RSS feeds Subscribe to RSS feeds
The message of Point Lookout is unique. Help get the message out. Please donate to help keep Point Lookout available for free to everyone.
Technical Debt for Policymakers BlogMy blog, Technical Debt for Policymakers, offers resources, insights, and conversations of interest to policymakers who are concerned with managing technical debt within their organizations. Get the millstone of technical debt off the neck of your organization!
Go For It: Sometimes It's Easier If You RunBad boss, long commute, troubling ethical questions, hateful colleague? Learn what we can do when we love the work but not the job.
303 Tips for Virtual and Global TeamsLearn how to make your virtual global team sing.
101 Tips for Managing ChangeAre you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt?
101 Tips for Effective MeetingsLearn how to make meetings more productive — and more rare.
Exchange your "personal trade secrets" — the tips, tricks and techniques that make you an ace — with other aces, anonymously. Visit the Library of Personal Trade Secrets.
If your teams don't yet consistently achieve state-of-the-art teamwork, check out this catalog. Help is just a few clicks/taps away!
Ebooks, booklets and tip books on project management, conflict, writing email, effective meetings and more.