Sandy unlocked and opened the driver's side door, pushed the button to unlock the passenger door for Ed, and they both hopped into the car. They buckled up silently, while Sandy started the engine, put the car in gear, and moved out of the parking space toward the parking lot exit. Sandy felt it was best to wait for Ed to speak.
Finally, Ed did. "Well, at least it's over."
Sandy tried to be both supportive and honest. It was difficult: "Yes, it is over."
More silence. At a stoplight, Ed added, "If Alton hadn't made me so nervous, I could have explained the problem more clearly."
Ed's model of what went wrong is that Alton's actions made him nervous, and that caused his failure to perform. Perhaps. But we hear these explanations more often than they actually apply. Here are some other similar explanations:
- My boss is driving me nuts
- You made me so mad
- She destroyed my self-esteem
- I couldn't get a word in edgewise
- He left me no choice
In most cases,
these explanations
are invalidIn most cases, these explanations are invalid. Let's suppose that Ed believes that his boss is driving him nuts. Unless his boss has him incarcerated or physically restrained, it's an unlikely scenario. To actually drive someone nuts requires great skill and significant time and resources.
It's more likely that his boss is doing some things that are pretty abusive, and that Ed is using those things to drive himself nuts. If that's what's happening, all Ed has to do to keep from going nuts is to stop doing that.
When we tell ourselves that someone else is doing it, we're telling our brains to look in the wrong place for the cause. That way, we can do what we want to ourselves without getting caught at it.
In a strange way, believing that other people have direct control over us is very liberating. It frees us to harm ourselves without feeling guilty or stupid about doing it. So for instance, if my boss is saying horrible things about me in front of others, I can use that to destroy my own self-esteem, and gain an excuse to eat cheeseburgers with fries, which is what I really wanted to do. Then I can blame my boss for making me sick and fat. The reality is much simpler: I ate the cheeseburgers myself. And the fries.
And there's another neat trick — we not only relieve ourselves of responsibility for our own actions, but we also "escape" responsibility for dealing with the consequences.
I have a small metal mirror on my desk. It's a memento with other meanings, but it also reminds me that when I want to shift responsibility to others, I ought to check my own choices first. If you get something similar for yourself, please don't think I made you do it. Top Next Issue
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Related articles
More articles on Personal, Team, and Organizational Effectiveness:
- Don't Worry, Anticipate!
- Dramatic changes in policy or procedure are often challenging, especially when they have some boneheaded
components. But by accepting them, by anticipating what you can, and by applying Pareto's principle,
you can usually find a safe path that suits you.
- Shooting Ourselves in the Feet
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"swarming." Here are some tips for terrific demos to small audiences.
- Films Not About Project Teams: I
- Here's part one of a list of films and videos about project teams that weren't necessarily meant to
be about project teams. Most are available to borrow from the public library, and all are great fun.
- How to Foresee the Foreseeable: Focus on the Question
- When group decisions go awry, we sometimes feel that the failure could have been foreseen. Often, the
cause of the failure was foreseen, but because the seer was a dissenter within the group, the issue
was set aside. Improving how groups deal with dissent can enhance decision quality.
- Creating Toxic Conflict: II
- Some supervisors seem to behave as if part of their job description is creating toxic conflict among
their subordinates. It isn't really, of course, but here's a collection of methods bad managers use
that make trouble.
See also Personal, Team, and Organizational Effectiveness and Personal, Team, and Organizational Effectiveness for more related articles.
Forthcoming issues of Point Lookout
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- The Storming stage of Tuckman's model of small group development is widely misunderstood. Fighting the storms, denying they exist, or bypassing them doesn't work. Letting them blow themselves out in a somewhat-controlled manner is the path to Norming and Performing. Available here and by RSS on January 22.
- And on January 29: A Framework for Safe Storming
- The Storming stage of Tuckman's development sequence for small groups is when the group explores its frustrations and degrees of disagreement about both structure and task. Only by understanding these misalignments is reaching alignment possible. Here is a framework for this exploration. Available here and by RSS on January 29.
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